Frequently Asked Questions
Shipping & Delivery
What happens if my size is not in stock?
If your size isn't available in a particular ring/s please contact us. We will be able to arrange a bespoke ring or resizes prior to receiving.
Is there a wait list?
We do operate a wait list but we are always working on replenishing stock to carry a range of sizes. If you do not see a ring available or in your size please get in touch here for any enquiries.
Do you offer gift wrapping?
After being placed in boxes, items are carefully wrapped in black tissue paper and finished with monogram seals. Packaged securely into Lisa's branded white cardboard boxes. To facilitate gifting, order confirmations are included separately outside of the box.
What delivery options are there?
Depending on your location orders are either shipped with FedEx (Priority) or DPD Local (Next Day). Please refer to our shipping information here.
Where will my order be shipped from?
All orders will be shipped from the UK. More information on our shipping policies can be found here.
How long will it take for my order to be shipped?
Estimated delivery times can be found on our shipping page here.
How will I be able to track my order?
A tracking number will be sent once your order has been fulfilled. It will also be sent again by the delivery service (FedEx or DPD Local) used to ship your item/s.
Will I need to pay customs charges or duties?
Jewellery shipping is FREE worldwide. Duties and taxes on jewellery over £350 are paid on your behalf with the exception of US State Tax, anything under £350 you may be liable for additional customs charges or import duties.
Is a signature required upon delivery?
A signature is required upon delivery to ensure secure delivery of your purchase/s. If you are unable to receive the order at the given delivery time, you will be provided with instructions from the courier to arrange a redelivery. More information on delivery and shipping can be found here.
Will my jewellery be insured whilst in transit?
All jewellery will be fully insured until it is successfully delivered to you. The product will be your responsibility upon receipt. For full terms and conditions please click here.
Am I able to have my ring resized?
If you purchased a ring and find it is not the most perfect fit please contact the team here. The first resize on all rings is complimentary. However, when possible we do offer exchanges of size depending on the condition of the original ring once returned. We always advise getting measured with your local jewellers first to ensure the best fit. More information on sizing can be found here.
Will I be eligible for a refund or exchange if I change my mind?
You have the right to return purchased products for a refund or exchange within 14 days of the order being received. During the holiday period the refunds policy will be extended to 30 days from transit. The item(s) must be returned directly to us, unused and in the same condition that they were received in. You must include all the original packaging, ring box and puff intact as per our terms & conditions. If you would like to request a return, please contact us here.
What carat gold purity do you use in your jewellery?
All gold jewellery is handmade in 18 carat gold (75% gold). This includes bespoke options in Rose Gold and White Gold. For one off platinum settings we use 95% pure platinum.
Are the gemstones natural and ethically sourced?
All our gemstones are completely natural. This does mean that some gemstones may contain natural inclusions, which we personally love. We make every effort to ensure our gemstones are ethically sourced throughout the whole supply chain. You can read more about our gemstones here or contact us for any further questions.
Are the gemstones treated?
Depending on the gemstone, acceptable treatment processes may be used. Full information can be found here on specific stones.
Can you create bespoke rings?
Yes, we love creating bespoke rings. We are able to make bespoke original rings using any of the natural gemstones we stock as part of our ring collections (Special Editions and Rings). These can be set in different metal settings including 18ct White Gold, 18ct Rose Gold and Platinum. Unfortunately, we are unable to create bespoke variations for the Baby Ring range. Please get in touch here for any special orders.
Can the earrings be made in sterling silver?
Due to the design of the earrings they cannot be made in sterling silver. However, if you have any bespoke enquiries please contact us so we can better advise what would be possible.
What is the inspiration behind the packaging?
Lisa designed the packaging inspired by her vintage makeup collection. For full information on the design can be found here.
How should I store and care for my ring?
Your ring can be stored in the plush ring holder that is included inside your ring box. Avoid storing your ring with other jewellery to prevent scratching and damaging. Silver can be stored in a plastic bag to avoid tarnishing. You can clean your ring with luke-warm water with a little washing up liquid, ideally with a small interdental brush to clean underneath the setting. A tutorial on ring cleaning can be viewed here, saved to Lisa’s Instagram highlights.