We want to ensure you receive your products in perfect condition and as soon as possible.
Covid 19 - Almost all of our shipments are happening on time, but we have had some delays in certain territories. Please bear with us, and do contact us if you have any delays and we will do our upmost to get your shipments to you ASAP!
Lisa has taken a lot of care and pride in how to pack and present her jewellery, to protect it on its journey to you and provide you with a beautiful collectable jewel box for the future. Each piece comes in a round vegan suede padded box in a variety of blush tones ranging from a delicate lilac, pink blush, eau de nil and a deep lavender. Each box is then packed in a monogrammed blush pink, delicate lilac, eau de nil or french navy outer gift box. Every box contains a ‘vintage rouge puff’ in a variety of colours, for polishing your stone – and for fun!
You will be sent a confirmation email on receipt of your order. Upon dispatch you, you will be sent a second email with your shipping tracking link.
Jewellery shipping is by a global recognised and insured courier - either FedEx (Priority) or DPD (Next Day).
Orders placed after 1PM (UK time) won't be processed until the next working day.
United Kingdom - 2 working days*
Europe - 4 working days*
USA - 5 working days*
Rest of the world - 10 working days*
*These estimates exclude weekends and bank/public holidays.
Unfortunately, we are currently unable to ship to Mexico, Brazil, Russia and Turkey.
Worldwide shipping is free on all jewellery orders, however on orders below £350 you may be liable to pay any of your country’s duties, taxes and customs charges. Duties and taxes on jewellery over £350 are paid by Lisa Eldridge with the exception of US State Tax.
Unfortunately, we cannot accept liability for any delay in the delivery of the jewellery.
We hope you love your purchase, but if for any reason you do need to return something to us, we’ve made it as simple as possible.
We are able to accept jewellery returns within 14 days of purchase (except for earrings which are not returnable). Please email email@example.com stating the reason for your return. You will then be issued a returns label and courier information. You must enclose a copy of your proof of purchase with your returned product (the confirmation email).
If your package is visibly damaged on receipt please tell the person delivering your goods that you wish to sign as “received damaged”. If, once opened, your goods are faulty or damaged please contact us immediately at firstname.lastname@example.org.
We will process your refund within 5 days of the return to your original payment method. Your bank or credit card company may then take 4-7 business days to credit your account. If your original payment method has expired email email@example.com.
If you require a VAT receipt please email us at firstname.lastname@example.org.
For full delivery and returns information, click here to read our full Terms and Conditions.